Samsung Care Plus adds unlimited battery repairs—for a fee

Dear X

We’re writing to let you know about upcoming changes to the Samsung Device Protection Plan. Samsung’s records indicate that you are currently registered for Samsung Care+ or Samsung Care+ which includes theft and loss service. In May 2024, Samsung will offer unlimited battery repair services for eligible devices* where diagnostic testing shows less than 79% charge capacity, as a new feature of Samsung Care+ Theft and Loss Prevention and Samsung Care+ Device Protection products. Customers will be eligible for unlimited battery repairs with no additional damage to existing covered equipment. This repair option is available through home repair or mail-in repair.

In addition, starting with the May billing cycle, the monthly cost of Samsung Care+ anti-theft and loss service and Samsung Care+ will increase by $2.

These changes only affect the service contract portion of your Samsung Care+ theft and loss or Samsung Care+ product. You don’t need to take any action, but you can cancel your coverage at any time without penalty by calling 866-371-9501. Payment of the monthly fee for the first billing cycle on or after May 1, 2024 will confirm your acceptance of these changes and your wish to proceed.

Samsung is committed to continuously enhancing the valuable benefits of its Care+ products to help better protect the life of your Galaxy so you can use your device with confidence. Please keep an eye out for future enhancements.

If you have any questions about these changes, please review the revised Terms and Conditions or contact Samsung Care+ directly at 1-866-371-9501

Kind regards, Samsung Care+ Team

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